BENEFITS FOR YOU
- Competitive salary & commission: Attractive compensation package
- Annual bonus: Year-end bonus of at least 1 month’s salary
- Insurance & other benefits: Social insurance, 24/7 advanced health insurance, birthday gifts, and more
- Team activities & events: Team building, sport activities, annual celebrations (e.g. year-end party, New Year party).
- Annual leave: 12 ++
POSITION OVERVIEW
The Technical Support Staff is responsible for providing technical assistance and documentation support to ensure smooth business operations and product compliance. This role involves preparing product registration dossiers, verifying technical documents, liaising with international suppliers, and assisting internal departments in addressing technical inquiries and product-related issues.
KEY RESPONSIBILITIES
- Documentation and Regulatory Compliance
- Prepare product registration dossiers in accordance with legal requirements.
- Review and verify Certificates of Analysis (CoA).
- Stay updated on domestic and international regulations related to products.
- Translate and process technical documents.
- Technical Support for Internal Departments
- Assist the Sales Department in verifying customers’ technical requirements.
- Provide technical assistance to the R&D Department in projects or product trials.
- Communication with International Suppliers
- Liaise with overseas suppliers to request or validate technical documentation.
- Sample Testing and Product Issue Resolution
- Conduct sample testing upon request.
- Provide technical support in handling product-related complaints.
QUALIFICATIONS & SKILLS
Education
- Bachelor’s degree, preferably in Food Technology, Biotechnology, or Chemical Technology.
- Experience: 1 – 2 years of experience in a similar position. Preferably with experience in the food ingredients, flavors, or food additives industry.
- Languages: Basic level required in English; intermediate level is an advantage.
Skills & Competencies
- Strong knowledge of food additives and ingredients.
- Excellent communication and teamwork skills.
- Strong organizational and time management abilities, with analytical and problem-solving mindset.
- Ability to work under high pressure.
- Relevant experience in preparing Product Quality Registration Dossiers and Import Documentation (for food, animal feed, aquaculture products, etc.).
- Good organizational, multitasking, and time management skills.
- Proficient in MS Office.
- Strong understanding of product documentation
